Software Engineering / Application Support Manager

Information Technology
191714 Requisition #
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Enterprise Infrastructure – Enterprise Application Support


As members of the Enterprise Infrastructure department, we are stewards of one of DTCC's greatest assets, reliable technology solutions. Although team members are located globally, we have one universal goal – to deliver secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. Always having the client experience top of mind.  


What We Offer 

DTCC’s Enterprise Infrastructure - Enterprise Application Support (EAS) department is an innovative team that provides centralized application and infrastructure support to meet critical business needs. We are problem solvers and advisors to the business, go-getters, and change agents who have a passion for delivering infrastructure capabilities that emphasize collaboration between development and infrastructure.


Our Ideal Candidate 

In our dynamic and collaborative environment, providing a best-in-class experience for all stakeholders is challenging. That is where you come in. You love providing technical support of all applications that are agile, timely, cost-effective, and risk appropriate. 


So, what does it take to be a DTCC Application Support Manager? 


What You'll Do

Support DTCC applications by providing monitoring, application, and system support for DTCC‘s production application services client facing environments

Provide 24x7 support for event monitoring, incident triage and escalation

Provide support to all jurisdictions on a shift basis, handling any activity for any region within the local time zone coverage

Identify and implement efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.

Contribute to projects by executing task deliverables and ensuring permit-to-operate (PTO) guidelines are met

Provide support for change management approval, execution for DTCC’s production application services

Client support team engagement to assist with application related incidents, client testing and integrations

Disaster recovery test planning and execution - application environment review, shutdown, start, verification, troubleshooting

Access administration for application access to DTCC's production application services

Support management of resources that are involved in maintaining the host operating system on UNIX, VMWare and Windows servers as well as software subsystems such as databases, web server software, LDAP, and security subsystems

Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.


Specific Skills:

Strong understanding of different technologies and applications:

Programming and scripting – ability to establish automation, write scripts (Perl, Python) or implement system solutions

Cloud Computing – AWS, CloudWatch, Cloud Formation, Snowflake

Database – Oracle, MS SQL, PostgreSQL

Middleware technologies – WebSphere Application Server, WebSphere MQ, Java, JRE


Preferred Skills:

Gemfire in memory Cache technology

Informatica Data Quality

Informatica Data Integration Hub



IBM Workflow

CA Autosys

Sound Like You?

Minimum of 7 years of related experience

Bachelor's degree preferred or equivalent experience

Additional Qualifications

General knowledge of industry principles and modern technologies like cloud computing, virtualization, etc.

Ability to work independently, with minimal supervision

Excellent communication and customer service skills

Ability to succeed in a fast-paced, high demand environment

Demonstrates efficient time management and multi-tasking capabilities

7+ years ‘experience in application development and support role, including 2+ years technical leadership experience

Extensive experience with application support – basic programming skills, log reading and analysis

Expertise of system administration – system configuration management, resource sharing, operating system fundamentals

Proven programming, and debugging skills


Who We Are

With over 40 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From our operating facilities and data centers around the world, we automate, centralize, and standardize the processing of financial transactions across the trade lifecycle, mitigate risk for thousands of institutions worldwide and protect the stability of the global financial system. We’re also leaders in the digital transformation of post-trade processing, leveraging the latest fintech innovations to meet the evolving needs of our clients to reduce costs and enhance efficiencies.

At DTCC we value our clients’ interests and partner to deliver superior results with excellence and innovation and lead with integrity. We proactively develop your potential and invest in your career. For more information, go to or connect with us on LinkedIn, Twitter, YouTube and Facebook.


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