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Senior IT Communications Specialist

📁
Information Technology
📅
190153 Requisition #
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About this Opportunity 

The IT Organizational Change Management Office (IT OCMO) was established to support IT staff and DTCC through transformative IT projects. The IT OCMO's primary responsibility is to facilitate the successful adoption of change by identifying change impacts to staff, planning for their training, communication, and coaching needs, and executing those plans.

 

The IT OCMO Communications Specialist will be responsible for understanding the changes, managing the communication plan and digital content strategy. The IT OCMO Communications Specialist will draft a variety of communications, including PowerPoint, speaking notes and announcements and manage them from inception, through the approval process, and ensure proper dissemination. The IT OCMO Communications Specialist will also manage the communication process, provide continuous improvements and look to establish and manage a digital content strategy.

 

Business Unit: Information Technology

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

 

What You'll Do

  • Write content to support a wide range of IT project communications, including IT- and DTCC-wide email campaigns, FAQs, content for DTCC’s SharePoint site, meeting materials (PPT), talking points for IT Leadership, etc.
  • Effectively partner with subject matter experts throughout IT to develop engaging and thoughtful content that educates employees and other internal stakeholders about the IT Strategy.
  • Understand complex technical concepts and develop them into meaningful content for various audiences (e.g. IT, Business, Corporate Functions, etc.).
  • Work with IT Strategy program leads and delegates through all stages of the collateral creation process, including generation, editing, gathering approvals, and physical posting/distribution through the proper channels.
  • Document and manage the approval process for all collateral created.
  • Support digital content by analyzing, researching and attributing effectiveness of IT OCMO's digital messaging.
  • Analyze digital content campaigns for effectiveness and develop data-informed actions that lead to improvements in click-throughs.
  • Identify new opportunities to leverage digital channels to communicate and engage with IT staff.
  • Translate raw data and marketing results into easy to understand findings including preparation of executive summaries and e-commerce business reviews.

Sound Like You?

  • Minimum of 5 years of related experience
  • Bachelor's degree in Business, Communications, Digital Content, Multimedia or equivalent experience preferred
  • Highly organized, responsive and detail-oriented
  • Proficient in Word, Excel, PowerPoint, WebEx
  • Excellent oral and written communications skills
Additional Things You'll Do
  • Knowledge of Organizational Change Management/Prosci a plus
  • Ability to organize information in a logical and engaging manner
  • Ability to succeed in a fast-paced, high demand environment
About DTCC
With over 40 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From operating facilities and data centers around the world, DTCC automates, centralizes, and standardizes the processing of financial transactions across the trade lifecycle and mitigates risk for thousands of institutions worldwide. At DTCC we value on our clients' interests and partner to deliver superior results with excellence and innovation and lead with integrity. We proactively develop your potential and invest in your career.
 

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