Careers

Relationship Manager

📁
Sales, Partner & Relationship Management
📅
191867 Requisition #

As members of the Chief Client Office department, we enable enhanced client satisfaction, revenue growth and business line success. Although team members are located globally, we have one universal goal –to provide a consistent client experience across all business lines and geographies. Always having the client experience top of mind.

 

What We Offer

DTCC’s Relationship Management department is an innovative team which is responsible for cultivating and embedding profitable, long-term client relationships to grow our revenue and market share. We are thought partners and advisors to the business, go-getters, and change agents who have a passion for enhancing client satisfaction.

 

Our Ideal Candidate

In our dynamic and collaborative environment, providing a best-in-class experience for all stakeholders is challenging. That is where you come in. You love the consultation, and execution it takes to deliver consistent client experiences.

 

So, what does it take to be a DTCC Relationship Manager? 

 

Qualifications 

Candidates should possess: 

 

  • Acting the Single Point of Contact with Tier 1 clients and orchestrating additional DTCC activities into the account, increasing Client satisfaction and Revenue generation. Build and drive near and long-term account plans.
  • Developing contacts and engage with senior levels within our Tier 1 clients with confidence and integrity. As well as build multiple networks of relationships within key accounts and with industry participants.
  • Demonstrate the capability to engage at high level strategic and operational agendas, being able to clearly articulate DTCC strategies, solutions and capabilities to our clients and at industry/client events and relate them to client/industry needs.
  • Create and manage counter party campaigns to grow community with key clients.
  • Present and clearly articulate the business drivers and strategic direction of our key clients internally to senior DTCC management. Work closely with Executive Directors (Sales, Product Management, etc.) Directors (Integration, Operations Management, etc.) of Key Client Program in pursuing new revenue generating activities
  • Provide consulting services and overall guidance in ITP matters and Regulatory impacts affecting clients and their customers. Represents a more complex and sensitive customer in developing strategic solutions with an eye towards operational efficiency, OTC Regulatory Reporting & ITP.
  • Operating self-sufficiently by identifying business needs and acting upon them with relatively little direct supervision, informing and seeking approval appropriately with senior management.
  • Responsible for meeting goals & objectives for assigned accounts including maintaining and generating new revenue. Monitors use of DTCC products and recommends to client’s ways to use the services more effectively.
  • Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

Additional Qualifications

  • Minimum of 5 years of related client relationship experience. Broad IM, Broker, Bank & IMO business understanding, including appropriate industry domain expertise, product knowledge, comprehension of sales process and general business management.
  • Strong Knowledge of Derivatives operations including Regulatory Reporting and Solution skills.
  • Bachelor's degree preferred with Masters or equivalent experience
  • Great interpersonal, influencing, writing and presentation skills with the ability to develop a communications strategy and present at conferences and at internal meetings, to write persuasively and effectively, and to manage information flow both within and without Marketing. Ability to present confidently the DTCC business proposition to all external audiences.
  • Flexible to travel within the region

Demonstrated success in the following:


  • Strategic business planning and focus. you must be able to demonstrate competence in developing strategic plans for DTCC Customers that effectively articulates a strategic basis, tied directly to tactical execution initiatives and the overall DTCC business strategy and plan.
  • Revenue attainment and growth - Functional competence demonstrated by tangible results and achievement of goals and objectives that reach cross-functionally and impact a broader organization.
  • Repositioning of a business or completion of equivalent strategic initiative
  • Strong relationship management skills at a senior level.
Who We Are


With over 40 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From our operating facilities and data centers around the world, we automate, centralize, and standardize the processing of financial transactions across the trade lifecycle, mitigate risk for thousands of institutions worldwide and protect the stability of the global financial system. We’re also leaders in the digital transformation of post-trade processing, leveraging the latest fintech innovations to meet the evolving needs of our clients to reduce costs and enhance efficiencies.

At DTCC we value our clients’ interests and partner to deliver superior results with excellence and innovation and lead with integrity. We proactively develop your potential and invest in your career. For more information, go to www.dtcc.com or connect with us on LinkedInTwitterYouTube and Facebook.

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