Operations Analyst

About this Opportunity

The Operations Analyst supports the administration of the BluePrism RPA software and all operations of the processes within that software. They work closely with the different RPA team members and enterprise operations supports team to provide level2 and level3 support



Business Unit: Chief Financial Office



Finance is one organization composed of ten functions forming the financial backbone of DTCC, leaders who stand at the forefront of DTCC’s competitive endeavors across the globe. From accountants and financial analysts to internal consultants and workplace designers, the CFO Organization employs diverse individuals who work together to help make DTCC a global leader in the financial services industry.

Department: Robotics and Enterprise Automation (REA)



The Robotics and Enterprise Automation team enables DTCC to achieve business process optimization and realize cost savings by using robotics to automate processes, thereby creating operating efficiencies, reducing risk, and improving the client experience.

What You'll Do

  • Investigates level 1 automation exceptions (infrastructure and process exceptions)
  • Focuses on hot fixes and small adjustments to processes that are already deployed
  • Escalates level 2 business exceptions to Operations Managers or appropriate business areas
  • Resolves level 1 automation exceptions
  • Supports operational and performance metrics reporting
  • Works closely with other support teams to identify and resolve Level2 issues
  • Works closely with developers to perform root cause analysis for Sev3 defects
  • Supports developers, testers for code promotion process
  • Submits Change Requests for production deployment
  • Identifies and communicates risks associated with process automation
  • Supports skills transfer by knowledge sharing
  • Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

    Sound Like You?

    • Entry Level
    • Bachelor's degree preferred

    Additional Qualifications

    • Aptitude for problem solving
    • Experience in a production support capacity
    • Understanding of formal change control and defect management disciplines
    • Good communication and organizational skills with the ability to schedule processes, monitor resources and log defects
    • 1-3 years of providing operational or production level support and/or 1+ year of experience running and monitoring automation software

    Who We Are

    With over 45 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From operating facilities, data centers and offices in 16 countries, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm simplifies the complexities of clearing, settlement, asset servicing, data management, data reporting and information services across asset classes, bringing increased security and soundness to financial markets. In 2018, DTCC’s subsidiaries processed securities transactions valued at more than U.S. $1.85 quadrillion. Its depository provides custody and asset servicing for securities issues from 170 countries and territories valued at U.S. $52.2 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes over 14 billion messages annually. To learn more, please visit us at or connect with us on LinkedIn, Twitter, YouTube and Facebook.

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