Lead Desktop Infrastructure Engineer

Information Technology
181980 Requisition #
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Business Unit: Information Technology
Department: Enterprise Infrastructure - EUS
Job Family: Information Technology
Job Title: Lead Infrastructure Services Engineer
Corporate Title: Senior Associate
FLSA Code (US Only): Exempt

Business Unit Description:
End User Services is a globally diverse and distributed team.  The EUS portfolio includes, but is not limited to End User Support, End User Computing, Security Engineering, Unified Communications, Windows Platforms and Directory and Messaging Services. 

Position Summary:
A Lead Infrastructure Services Engineer is responsible for providing technical leadership and direction across End User Services. This role supports and leads key project driven initiatives, as well as operational tasks to maintain the integrity of infrastructure environment. 

Specific Responsibilities:
  • Lead and/or Assists team to deliver excellent technical support with outstanding communication, customer service, and timeliness.
  • Support new technologies within the infrastructure environment.
  • Leads and/or Assists key projects and deliverables related to the infrastructure environment.
  • Perform problem resolution 
  • Support and coordinate scheduling and execution of system maintenance, release updates, upgrades, and/or new technology deployments adhering to company’s standard change management protocol.
  • Effectively complete complex projects and installations within aggressive time frames
  • Develop and produce timely metrics based on the required management platforms.
  • Execute performance and statistical monitoring to develop procedures and best practices which improve overall environment.
  • Perform comprehensive Evaluation of new feature or product technologies resulting in insightful analysis and recommendation
  • Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately.
Leadership Competencies for this level include:
  • Accountability: Demonstrates reliability by taking necessary actions to continuously meet required deadlines and goals.
  • Global Collaboration: Applies global perspective when working within a team by being aware of own style and ensuring all relevant parties are involved in key team tasks and decisions.
  • Communication: Articulates information clearly and presents information effectively and confidently when working with others.
  • Influencing: Convinces others by making a strong case, bringing others along to their viewpoint; maintains strong, trusting relationships while at the same time is comfortable challenging ideas.
  • Innovation and Creativity: Thinks boldly and out of the box, generates new ideas and processes, and confidently pursues challenges as new avenues of opportunity.
  • Minimum of 5 years of related experience
  • Bachelor's degree preferred with Masters or equivalent experience
Specific Skills & Technologies:

·        Expert in Windows Operating Systems, Virtual platforms & Microsoft Office

·         Excellent problem solving

·         Executive White glove support

·         Mobile device management

·         Ability to work in fast paced environment with minimal supervision

·         Ability to take on multiple tasks at a time with completion

·         Strong verbal and written communication skills

·         Strong leadership to motivate team members

·         High degree of adaptability to new technologies and change



About DTCC:
With over 40 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From operating facilities and data centers around the world, DTCC automates, centralizes, and standardizes the processing of financial transactions across the trade lifecycle and mitigates risk for thousands of institutions worldwide. At DTCC we value on our clients' interests and partner to deliver superior results with excellence and innovation and lead with integrity. We proactively develop your potential and invest in your career.

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