Infrastructure Services Manager - Office365 Unified Communications

Information Technology
191195 Requisition #
Share this Job

About this Opportunity

Enterprise Infrastructure (EI) delivers infrastructure capabilities that emphasize the collaboration between development and infrastructure to meet business needs. This is done by providing technology services that are agile, timely, cost-effective, and risk appropriate.


End User Services is a globally diverse and distributed team. The EUS portfolio includes, but is not limited to End User Support, End User Computing, and Unified Communications.


Business Unit: Information Technology

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.


What You'll Do

Manage and lead UC infrastructure projects, including monitoring of external and internal dependencies, tracking of progress, and monitoring of project milestone accomplishments.

Establish team priorities and assign work to team members.

Works closely with leadership team to identify, implement, and support cost-effective, leading solutions for all aspects of Unified Communications and Collaboration.

Adopt new technologies and capabilities.

Oversee the technical quality of the projects by ensuring that key technical procedures, standards, quality control mechanisms, and tools are properly utilized including performing root cause analyses for technical problems and engaging in work product quality review.

Manage Production Incidents and create post incident root cause analysis reports.

Actively participate in the Change Control process by identifying potential scope variances by monitoring work requirements definition, issue resolution, development progress and user sign-off and reviewing change requests.

Defines standard processes to manage Unified Communications and Collaborations solutions including, infrastructure support, availability, service restoration, diagnostics, tuning, and remediation plans

Maintain constructive relationships within and outside the Team.

Promote the professional development of Team personnel.

Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.


Sound Like You?

Minimum of 7 years of related experience

Bachelor's degree required, Masters preferred or equivalent experience


Additional Qualifications

In-depth technical expertise in managing & provide technical guidance to the team in all aspects of Unified Communications and Collaboration technologies below.

Office365 Identity & Authentication, Exchange Online, SharePoint Online, Skype Online

Enterprise Mobility Management


Preferred Skills:

Cisco Call Manager, Contact Center, SIP Infrastructure


Who We Are

With over 40 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From our operating facilities and data centers around the world, we automate, centralize, and standardize the processing of financial transactions across the trade lifecycle, mitigate risk for thousands of institutions worldwide and protect the stability of the global financial system. We’re also leaders in the digital transformation of post-trade processing, leveraging the latest fintech innovations to meet the evolving needs of our clients to reduce costs and enhance efficiencies.


At DTCC we value our clients’ interests and partner to deliver superior results with excellence and innovation and lead with integrity. We proactively develop your potential and invest in your career. For more information, go to or connect with us on LinkedIn, Twitter, YouTube and Facebook.

Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions

Similar Listings

Jersey City

📁 Information Technology

Requisition #: 191636

Jersey City

📁 Information Technology

Requisition #: 191637

Jersey City

📁 Information Technology

Requisition #: 191397