Infrastructure Services Analyst

Information Technology
190221 Requisition #
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Business Unit Description:
Enterprise Production Services provides 24 x 7 monitoring of production, PSE, QA, development and test mainframe, Unix, Linux and Windows systems. Providing support and triage escalation as required.

Position Summary:

 The Infrastructure Services Specialist role will be responsible for providing leadership and technical support for various applications and systems within DTCC's production, QA, PSE, DEV and test environments.  The role will be able to execute all aspects of the operating procedures within a predefined shift pattern. This role is expected to work closely with our internal business clients to resolve and escalate technical support incidents where


Specific Responsibilities:

  • Support DTCC applications by providing application monitoring and system support for DTCC‘s production, QA, PSE, DEV and test environments
  • Provide 24x7 support for event monitoring, incident triage and escalation
  • Provide support to all environments on a shift basis, handling any activity for any environment as required
  • Provide support and assistance with autosys jobs/boxes, mainframe scheduling activities and auto operator commands on UNIX/LINUX servers
  • Identify and implement efficiencies and improvements to standard processes and procedures
  • Contribute to projects by executing task deliverables and ensuring permit-to-operate (PTO) guidelines are met. 
  • Provide support for change management approval, execution for DTCC’s data center services
  • Provide support team engagement to assist with application related incidents, client testing and integrations
  • Provide disaster recovery support, testing and execution - environment review, shutdown, startup, verification, troubleshooting
  • Provide support for applications running on DTCC's various production, QA, PSE, DEV and test environments and applications
  • Provide support in maintaining the host operating system on Mainframe, UNIX, and Windows environments
  • Provide support for IPLs, console activity and HMC activity
  • Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately


The schedule for this role is:

  • 3rd shift 10:30 PM CT to 7:00 AM CT
  • 1 position will be Tuesday through Saturday
  • 2 positions will be Sunday through Thursday
  • Shift Differential - 15%

Specific Skills desired:

  • Mainframe/JES/TSO/ISPF/HMC/IPLs
  • CICS/MQ/MainView
  • CA Scheduler
  • Autosys
  • Unix/Linux Auto Operator commands
  • Microsoft Windows
  • Word/XL/Microsoft office Suite of products
  • Service Now

Leadership Competencies for this level include:

  • Accountability: Demonstrates reliability by taking necessary actions to continuously meet required deadlines and goals.
  • Global Collaboration: Applies global perspective when working within a team by being aware of own style and ensuring all relevant parties are involved in key team tasks and decisions.
  • Communication: Articulates information clearly and presents information effectively and confidently when working with others.
  • Influencing: Convinces others by making a strong case, bringing others along to their viewpoint; maintains strong, trusting relationships while at the same time is comfortable challenging ideas.
  • Innovation and Creativity: Thinks boldly and out of the box, generates new ideas and processes, and confidently pursues challenges as new avenues of opportunity.



  • Minimum of 5 years of related experience
  • Bachelor's degree preferred with Masters or equivalent experience


About DTCC:
With over 40 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From operating facilities and data centers around the world, DTCC automates, centralizes, and standardizes the processing of financial transactions across the trade lifecycle and mitigates risk for thousands of institutions worldwide. At DTCC we value on our clients' interests and partner to deliver superior results with excellence and innovation and lead with integrity. We proactively develop your potential and invest in your career.

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