GOCS Client Activation Team Specialist (1pm-9pm Shift)

GOCS Client Activation Specialist (1pm-9pm) 

Location: Wrexham 
Are you ready to explore a world of possibilities? 

Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. – The set paragraph for all 

The Team 

The Client Activation Team focuses on the Account Administration and Anti Money Laundering/Know Your Customer (AML/KYC) areas.  Account Administration is responsible for managing the client account application process, ensures the integrity of the Master File data, and manages all membership documentation as required by a MAOCs. The AML/KYC group is responsible for the collection of documents and the operation of DTCC’s Know Your Customer Program for new members, added memberships, and refresh of data for existing customers.

Why you'll love this job 


As a member of the Client Activation Team you will excel in providing exceptional customer service and outstanding support for both new members and existing candidates alike. A keen eye for detail and someone who is process orientated are great qualities to be a success in this role

Your responsibilities 

  • Provide support in the onboarding and back-end systems processing of all customer account activations, lifecycle activity and retirements.
  • Process all aspects of service and operational arrangements across DTC, NSCC & FICC.
  • Dealing with client onboarding across DTC, NSCC & FICC.
  • Providing assistance to clients queries.
  • Prepare and review various membership documentation.  
  • Dealing with various stakeholders across DTCC i.e. Risk, Compliance, Legal. 
  • Create and distribute various reports.
Your talents needed for success: 
  • Previous Customer Service experience highly desirable 
  • Knowledge of the Financial Markets desirable but not essential 
  • Ability to work well in a team 
  • Thirst for learning 
  • MS Office 

We offer top class training and development for you to be an asset in our organization! 

Note this role comes with an attractive shift allowance 

About DTCC: 


With over 45 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From operating facilities and data centers around the world, DTCC automates, centralizes, and standardizes the processing of financial transactions across the trade lifecycle and mitigates risk for thousands of institutions worldwide. 

At DTCC we value on our clients' interests and partner to deliver superior results with excellence and innovation and lead with integrity. We proactively develop your potential and invest in your career. 

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