GOCS Clearance & Settlement Manager

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Business Unit: Global Operations, Client Services 
Job Family: Infrastructure Operations
Job Title: GOCS Clearance & Settlement Manager
Corporate Title: Associate Director
FLSA Code (US Only): Exempt
People Manager: Yes

Business Unit Description:

The Global Operations, Client Services & Administration group delivers world-class safety and soundness for the global financial services industry. The team provides DTCC’s portfolio of core securities and superior transaction processing and client services support in an environment that minimizes risk and cost while maximizing efficiency.

Position Summary:

Manage and oversee all processing performed by Mortgage-Backed Securities Division operations team.  Processes include; comparison of To-Be-Announced (TBA), Stipulated and Specified trades, TBA netting, MBS pool allocation and securities settlement.  Position requires an industry professional to lead operations team in a fast paced and time sensitive environment.  Strong focus on effective allocation of resources, adherence to controls, process improvement and staff development is essential.

Specific Responsibilities:

  • Manages day-to-day department activities
  • Analyzes and proposes improvements to automated and manual  processes 
  • Ensures departmental procedure documents are accurate, robust and up-to-date
  • Implements business continuity and disaster recovery directives
  • Manages procedural exception processing and surfaces “red flag” exception conditions for escalation
  • Reviews MIS reports to ensure department metrics and operational goals are being met
Human Resource Management/Staff Development
  • On a department level, coordinates activities related to employee satisfaction, diversity, trust, communication, collaboration and cooperation
  • Serves as driver of staff development, cross-training efforts, on-the-job training for new staff
  • Manages direct report and serves as liaison between staff and senior management
  • Coaches staff and performs all aspects of performance management
Quality/Customer Service/Relationship Management
  • Supports and drives continuous improvement for staff, processes and procedures; applies lesson-learned from previous experiences and assignments
  • Communicates with confidence and creates a credible impression internally and externally  ensuring that information presented is current and accurate
  • Ensure the needs/requests of our clients are addressed timely and accurately to achieve area benchmarks/metrics/goals.
  • Identify and assess client needs to achieve customer excellence.
  • Understands and applies process and quality management techniques
  • Ensures compliance with existing SLAs
  • Assists senior management, ADM and Product Management with the development of new systems and enhancements to existing ones up with customers to establish action plans specific to feedback from the 
  • Is expected to develop key relationships with peers at customer firms to facilitate problem-resolution
  • Serves as primary point of contact for audits, risk assessments, issues related to adherence to procedures
  • Authors responses to audit findings, changes procedures accordingly, and ensures all staff are trained on new procedures
  • Executes, and supports the department in adherence to AML/BSA policies and procedures, and all action plans related to compliance and regulatory guidelines set-forth by various regulatory bodies.
  • Maintaining an understanding of current, as well as assessing the impact of new or revised Compliance/Regulatory related laws, regulations and regulatory guidance, which apply to their respective department or business area.
  • Coordinating and working with Compliance on the development, implementation and maintenance of their respective department or business area’s procedures and internal controls.
  • Supports system development and enhancement efforts as needed and works with Project Specialists and     
  • ADM/IT to develop required test scripts and procedures 
Business Planning/Industry Initiatives
  • Determines short- and medium-term direction of the service unit and suggests ways to improve or innovate a product or service
  • Implements aligned corporate and divisional goals on a department level and is responsible for demonstrating how those goals apply to individual and departmental performance
  • Implements action plans related to industry initiatives or changes to corporate products/services
  • Provides regular reports to senior management regarding department performance against targets
  • Performs a wide range of administrative tasks including vacation approvals, transaction approvals, report reviews, etc
  • Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior. 
Leadership Competencies for this level include:
  • Feedback: Seeks feedback from others, provides feedback to others in support of their development, and is open and honest while dealing constructively with criticism. 
  • Delegating: Effectively manages tasks and people, taking a practical approach to determine the most effective method of execution while respecting others’ expertise and considering others’ feelings and working styles. 
  • Inclusive Leadership: Values individuals and embraces diversity by integrating differences and promoting diversity and inclusion across teams and functions. 
  • Coaching: Understands and anticipates people's needs, skills, and abilities, in order to coach, motivate and empower them for success.
  • Team Building: Builds teams by quickly establishing relationships and drives a team identity and shared purpose based on diversity of thought, skills and personalities. 
  • Minimum of 7 years of related experience
  • Bachelor's degree preferred with Masters or equivalent experience


About DTCC:

With over 40 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From operating facilities and data centers around the world, DTCC automates, centralizes, and standardizes the processing of financial transactions across the trade lifecycle and mitigates risk for thousands of institutions worldwide.

At DTCC we value on our clients' interests and partner to deliver superior results with excellence and innovation and lead with integrity. We proactively develop your potential and invest in your career.

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