Quality Assurance Engineer

190082 Requisition #
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Business Unit: Chief Financial Office
Department:  Robotics and Enterprise Automation
Job Family: Finance
Job Title: Automation Business Analyst
Corporate Title: Analyst
FLSA Code: Non-Exempt
People Manager: No

Business Unit Description: 

The Automation Center of Excellence helps enable DTCC to achieve business process optimization and realize cost savings by using Robotics Process Automation (RPA) to automate processes to create operating efficiencies, reduce risk, and improve client experience.

Position Summary: 
Business Analysts are the central point of contact between the automation configuration team and business process SMEs. They work with the business units to gather and refine existing process documentation and conduct reviews with process SMEs to evaluate, prioritize, and create a roadmap for future process automation and any enhancements, defect fixes to the existing processes. They would also participate in different levels of testing in conjunction with the Configuration Analyst and Business SMEs 

Specific Responsibilities:
  • Central point of contact between automation configuration team and business process SMEs
  • Gathers existing process documentation and reviews with process SMEs
  • Analyzes and clearly documents business process requirements for the automation build including exception handling scenarios and process metrics such as volumes, SLAs, and cycle times
  • Works with business process SMEs to identify potential reengineering opportunities to streamline the use of automation (e.g., use of an application interface vs. a user screen)
  • Works with configuration analysts in the collection and documentation of solution design requirements, as needed
  • Documents operational run books that describe the steps of the automated process and exception scenarios
  • Facilitates user acceptance testing
  • Records and communicates defects identified by the business in user acceptance testing
  • Provides training to the business process SMEs and their teams on performing the new process using automation
  • Supports remediation of production defects, as needed
  • Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
Leadership Competencies for this level include:
  • Accountability: Demonstrates reliability by taking necessary actions to continuously meet required deadlines and goals.
  • Global Collaboration: Applies global perspective when working within a team by being aware of own style and ensuring all relevant parties are involved in key team tasks and decisions.
  • Communication: Articulates information clearly and presents information effectively and confidently when working with others.
  • Influencing: Convinces others by making a strong case, bringing others along to their viewpoint; maintains strong, trusting relationships while at the same time is comfortable challenging ideas.
  • Innovation and Creativity: Thinks boldly and out of the box, generates new ideas and processes, and confidently pursues challenges as new avenues of opportunity.
  • Experience with business/system analysis and requirements documentation
  • Experience/knowledge of business process re-engineering
  • Good communication skills with the ability to present non-technical details to a technical audience
  • Proficiency with Microsoft Suite (Word, Excel, PowerPoint, Visio, Project)
  • Awareness off automation design and development considerations including Agile methodologies
  • Knowledge of the enterprise’s business operations
  • Familiarity with Business Process Management (BPM), Blue Prism, and Salesforce
  • 1-3 years of related experience minimum
  • Bachelor's degree preferred
About DTCC:

With over 40 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From operating facilities and data centers around the world, DTCC automates, centralizes, and standardizes the processing of financial transactions across the trade lifecycle and mitigates risk for thousands of institutions worldwide.

At DTCC we value on our clients' interests and partner to deliver superior results with excellence and innovation and lead with integrity. We proactively develop your potential and invest in your career.

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