Application Support Manager

Information Technology
192098 Requisition #
Application Support Manager
Location: London
Are you ready to explore a world of possibilities? 

Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. 

The Team 

The Enterprise Application Support team provides centralized application and infrastructure support for all critical business applications for our Solutions business. The team delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential tools and processes, building infrastructure capabilities to meet client needs and implementing data standards and governance.


IT Solutions delivers innovative application capabilities for our Repository and Derivatives Business to support the Global Trade Repository for DTCC. This is done by providing technology services that are agile, timely, cost-effective and risk appropriate.

Why you'll love this job 

As a member of the Enterprise Application Support team you will provide technical leadership in supporting all the applications in the team supporting our Global Trade Repository. The role will be executing all aspects of the operating procedures/runbooks within a predefined shift pattern. This role is a technical liaison with development teams, the Enterprise Infrastructure teams and internal business clients to resolve and escalate technical support incidents where necessary.

Your responsibilities 
  • Supporting DTCC applications by providing monitoring, application, and system support for DTCC‘s production application services client facing environments
  • Providing 24x7 support for event monitoring, incident triage and escalation
  • Providing support to all jurisdictions on a shift basis, handling any activity for any region within the local time zone coverage
  • Identifying and implementing efficiencies and improvements to standard processes and procedures such as automation through scripting, etc.
  • Contributing to projects by executing task deliverables and ensuring permit-to-operate (PTO) guidelines are met
  • Providing support for change management approval, execution for DTCC’s production application services
Your talents needed for success: 
  • Hands-on operational support experience of distributed applications and systems  Eg:(IBM, Dell, Sun, HP) (IBM MQ, Websphere Application Server, Oracle database, AWS cloud computing  H/P  Openview,  VMWare, Unix , Linux)
  • Highly effective Communications Skills both written and verbal (Interact with IT Support and Internal Management & Stakeholders at every level.)
  • Detailed technical knowledge of distributed software and hardware environments.
  • Project management experience
About DTCC: 

With over 45 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From operating facilities and data centers around the world, DTCC automates, centralizes, and standardizes the processing of financial transactions across the trade lifecycle and mitigates risk for thousands of institutions worldwide. 

At DTCC we value on our clients' interests and partner to deliver superior results with excellence and innovation and lead with integrity. We proactively develop your potential and invest in your career. 


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