Careers

Application Support Manager

📁
Information Technology
📅
191998 Requisition #
About this Opportunity

Enterprise Application Support (EAS) provides centralized application and infrastructure support for all critical business applications and infrastructure support.

The Application Support Manager role will be to provide technical leadership in supporting all of the applications in the team. The role will be executing all aspects of the operating procedures/runbooks within a predefined shift pattern. This role is a technical liaison with development teams, the Enterprise Infrastructure teams and internal business clients to resolve and escalate technical support incidents where necessary.

 

 

Business Unit: Information Technology

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.


Department: Enterprise Infrastructure

Enterprise Infrastructure delivers infrastructure capabilities that emphasize the collaboration between development and infrastructure to meet business needs. This is done by providing technology services that are agile, timely, cost-effective, and risk appropriate.


What You'll Do

  • Support DTCC applications by providing monitoring, application, and system support for DTCC‘s production application services client facing environments
  • Provide 24x7 support for event monitoring, incident triage and escalation
  • Provide support to all jurisdictions on a shift basis, handling any activity for any region within the local time zone coverage
  • Identify and implement efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.
  • Contribute to projects by executing task deliverables and ensuring permit-to-operate (PTO) guidelines are met
  • Provide support for change management approval, execution for DTCC’s production application services
  • Client support team engagement to assist with application related incidents, client testing and integrations
  • Disaster recovery test planning and execution - application environment review, shutdown, start, verification, troubleshooting
  • Access administration for application access to DTCC's production application services
  • Support management of resources that are involved in maintaining the host operating system on UNIX, Vmware and Windows servers as well as software subsystems such as databases, web server software, LDAP, and security subsystems
  • Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.

    Sound Like You?

    • Minimum of 7 years of related experience
    • Bachelor's degree preferred 


    Additional Qualifications

    • General knowledge of industry principles and modern technologies like cloud computing, virtualization, etc.
    • Ability to work independently, with minimal supervision
    • Excellent communication and customer service skills
    • Ability to succeed in a fast-paced, high demand environment
    • Demonstrates efficient time management and multi-tasking capabilities

    Who We Are

    With over 45 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From operating facilities, data centers and offices in 16 countries, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm simplifies the complexities of clearing, settlement, asset servicing, data management, data reporting and information services across asset classes, bringing increased security and soundness to financial markets. In 2018, DTCC’s subsidiaries processed securities transactions valued at more than U.S. $1.85 quadrillion. Its depository provides custody and asset servicing for securities issues from 170 countries and territories valued at U.S. $52.2 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes over 14 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn, Twitter, YouTube and Facebook.


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