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Application Support Engineer

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Information Technology
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190901 Requisition #
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About this Opportunity

The Infrastructure Services Engineer role will be responsible for providing technical support of all the application. The role will be executing all aspects of the operating procedures/runbooks within a predefined shift pattern. This role is expected to work closely with the required development teams, our Enterprise Infrastructure partners and our internal business clients to resolve and escalate technical support incidents where necessary.

 

 Business Unit: Information Technology

 

 

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Department: Application Development

 

 

AD delivers solutions that respond to the business needs of the global capital markets with quality, efficiency, and excellence, using innovative technologies and providing secure information management.

 

 

What You'll Do
  • Support DTCC applications by providing monitoring, application, and system support for DTCC‘s production application services client facing environments.
  • Provide 24x7 support for event monitoring, incident triage and escalation
  • Provide support to all jurisdictions on a shift basis, handling any activity for any region within the local time zone coverage
  • Identify and implement efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.
  • Contribute to projects by executing task deliverables and ensuring permit-to-operate (PTO) guidelines are met.

    Sound Like You?

    •          4 years of related experience minimum
    •         Should have worked in Application support environment
    •         Good working knowledge in UNIX, SQL or Oracle & Java with the hands on in application servers
    •         Hands on in Service Now , JIRA and Salesforce
    •         Bachelor's degree preferred with Masters or equivalent experience


    Who We Are

    With over 40 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From operating facilities and data centers around the world, DTCC automates, centralizes, and standardizes the processing of financial transactions across the trade lifecycle and mitigates risk for thousands of institutions worldwide.  At DTCC we value on our clients' interests and partner to deliver superior results with excellence and innovation and lead with integrity. We proactively develop your potential and invest in your career.

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