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Application Support Engineer

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Information Technology
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181562 Requisition #
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Business Unit: Information Technology

Department:  Enterprise Infrastructure - EAS

Job Title: Software Engineer

Corporate Title: Associate

FLSA Status (US only): Exempt

Job Family: Information Technology

People Manager: No


Business Unit Description:


Enterprise Application Support (EAS) provides centralized application and infrastructure support for all critical business applications and infrastructure support.


Position Summary: 

The Application Support Engineer role will be responsible for providing technical support of all the application.  The role will be executing all aspects of the operating procedures/runbooks within a predefined shift pattern.  This role is expected to work closely with the required development teams, our Enterprise Infrastructure partners and our internal business clients to resolve and escalate technical support incidents where necessary.


Specific Responsibilities:

  • Support DTCC applications by providing monitoring, application, and system support for DTCC‘s production application services client facing environments.
  • Provide 1st or 2nd shift support for event monitoring, incident triage and escalation
  • Provide support to all jurisdictions on a shift basis, handling any activity for any region within the local time zone coverage
  • Identify and implement efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc. 
  • Contribute to projects by executing task deliverables and ensuring permit-to-operate (PTO) guidelines are met.
  • Provide support for change management approval, execution for DTCC’s production application services
  • Client support team engagement to assist with application related incidents, client testing and integrations
  • Disaster recovery test planning and execution - application environment review, shutdown, start, verification, troubleshooting
  • Access administration for application access to DTCC's production application services
  • Support management of resources that are involved in maintaining the host operating system on UNIX, Vmware and Windows servers as well as software subsystems such as databases, web server software, LDAP, and security subsystems.
  • Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately 

Specific Technologies:

  • Middleware application administration/Support - Websphere, Apache, Tomcat, MQ, IIB, Messaging, IAM Products 
  • Database support - Oracle, DB2 
  • System administration - Linux, Unix 
  • Knowledge on Java technologies

Leadership Competencies for this level include:

  • Accountability: Demonstrates reliability by taking necessary actions to continuously meet required deadlines and goals.
  • Global Collaboration: Applies global perspective when working within a team by being aware of own style and ensuring all relevant parties are involved in key team tasks and decisions.
  • Communication: Articulates information clearly and presents information effectively and confidently when working with others.
  • Influencing: Convinces others by making a strong case, bringing others along to their viewpoint; maintains strong, trusting relationships while at the same time is comfortable challenging ideas.
  • Innovation and Creativity: Thinks boldly and out of the box, generates new ideas and processes, and confidently pursues challenges as new avenues of opportunity.

Qualifications:

  • Minimum of 5 years of related experience
  • Bachelor's degree preferred with Masters or equivalent experience

About DTCC:


With over 40 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From operating facilities and data centers around the world, DTCC automates, centralizes, and standardizes the processing of financial transactions across the trade lifecycle and mitigates risk for thousands of institutions worldwide.


At DTCC we value on our clients' interests and partner to deliver superior results with excellence and innovation and lead with integrity. We proactively develop your potential and invest in your career.


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